HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We respond to messages and emails in the order they are received and aim to reply as promptly as possible. Most inquiries are answered within 24 hours.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING MY ORDER?
We process orders quickly, and most orders are prepared within 24 hours. If you notice an error, please email us as soon as possible at contact@purebold-beauty.com with your name and order number.
While we will do our best to update your address before shipment, we cannot guarantee changes once the order has been processed or shipped.
HOW LONG IS THE PROCESSING PERIOD?
Orders are processed within 1–3 business days after being placed. Most orders are prepared within 24 hours, though processing may take up to 3 business days during peak periods.
GENERAL SHIPPING INFORMATION
Orders are processed and shipped Monday–Friday (excluding major holidays).
Once shipped, you will receive a confirmation email with tracking details.
🇨🇦 Canada
We primarily ship via UPS, Purolator, FedEx, ICS, GLS, and Canpar.
Delivery typically takes 1–5 business days after shipment, depending on your location.
🌍 International
We ship worldwide. Delivery times typically range from 5–25 business days, depending on destination and customs processing.
WILL MY ORDER ARRIVE IN ONE PACKAGE?
Yes. All items in your order will be shipped together in one package whenever possible.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally to most countries. Shipping times vary by location and may take 5–25 business days after dispatch.
I RECEIVED A DAMAGED ITEM — WHAT SHOULD I DO?
Please contact us within 7 days of delivery at contact@purebold-beauty.com, including your order number and photos of the damaged item. We will assist you promptly.
HOW CAN I TRACK MY ORDER?
You can track your shipment using the Track My Order link on our website. Simply enter your tracking number provided in your shipping confirmation email.
If you need assistance, feel free to contact us.
WHY ISN’T MY TRACKING NUMBER WORKING?
Tracking updates may take 24–48 hours to appear after shipment.
For international orders, tracking updates may be limited once the package leaves the origin country.
If your tracking has not updated after 3 business days, please contact us and we’ll be happy to assist.
MY TRACKING SAYS “DELIVERED,” BUT I HAVEN’T RECEIVED MY PACKAGE
Please:
• Check your mailbox, parcel locker, or secure delivery area
• Ask building management or concierge
• Contact the shipping carrier directly with your tracking number
If you still need assistance, email us at contact@purebold-beauty.com.
WHAT IF SOMETHING IS MISSING FROM MY ORDER?
If any item is missing or damaged, please contact us within 7 days of delivery at contact@purebold-beauty.com with your order number.
We will review the issue and assist you accordingly.
STILL HAVE QUESTIONS?
Email us at contact@purebold-beauty.co and we’ll respond within 24 hours.
