Our Commitment to You
At Pure & Bold Beauty, your satisfaction is important to us. We take pride in the quality and integrity of our formulations. While we stand behind every product we create, we understand that occasionally a return may be necessary.
This policy outlines how we handle returns to ensure fairness, transparency, and protection for both our customers and our brand.
30-Day Return Window
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
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The request must be made within 30 days of delivery
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Proof of purchase (order number) is required
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The product may be opened and lightly tested
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The product must not be significantly used, depleted, altered, or tampered with
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The majority of the product must remain in its original container
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Original packaging must be included
Due to hygiene and safety standards, products that are heavily used, nearly empty, damaged due to misuse, or altered in any way may not qualify for a refund.
Pure & Bold Beauty reserves the right to determine, at its sole discretion, whether a returned product meets the criteria of being lightly used.
How to Request a Return
All returns must be approved prior to being sent back.
To initiate a return, please email:
Include:
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Your order number
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The item(s) you wish to return
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A brief explanation of the reason for return
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Clear photos showing the current condition of the product
This review process is a mandatory step to ensure fairness, maintain product integrity, and protect our brand standards.
Once your request is reviewed and approved, we will provide the return address and detailed instructions. Returns sent without prior authorization will be refused.
For hygiene and safety reasons, any returned cosmetic product that has been opened will not be restocked, resold, or redistributed under any circumstances. Opened returned products are properly disposed of in accordance with sanitation and safety standards.
The requirement to return products allows us to protect the integrity of our brand and prevent misuse of our return policy.
We reserve the right to limit or refuse returns in cases of excessive use, tampering, misuse, fraudulent activity, or patterns of return behaviour that suggest policy abuse.
Return Shipping
For returns not related to product damage, defect, or fulfillment error:
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Return shipping costs are the responsibility of the customer.
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We recommend using a trackable shipping method.
Original shipping charges (if applicable) are non-refundable.
If your product arrived damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will evaluate the issue and provide appropriate instructions to resolve it.
Inspection & Refund Process
Once your return is received, we will inspect the item to verify eligibility.
If approved:
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A refund will be issued to your original payment method.
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Refunds are processed within a reasonable timeframe
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Please allow several business days for your bank or credit card provider to post the refund.
If the returned item does not meet our return criteria, we reserve the right to:
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Deny the refund
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Issue a partial refund
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Return the product to the customer at their expense
Exchanges
If you would like a different product, we recommend placing a new order and initiating a return for the original item (if eligible).
Policy Abuse & Excessive Returns
To ensure fairness for all customers, Pure & Bold Beauty monitors return activity.
We reserve the right to limit or refuse returns in cases of suspected misuse, excessive return patterns, policy abuse, or fraudulent activity.
Questions?
We are here to help.
We are committed to ensuring a professional, respectful, and transparent experience.
