Pure & Bold Beauty's Commitment to Your Satisfaction
At Pure & Bold Beauty, we are dedicated to providing you with the highest quality natural and luxurious products. We understand that sometimes, despite our best efforts, you may wish to initiate a return. This Return Policy outlines the details of our return process to ensure your satisfaction and a smooth experience.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Initiating a Return
To start a return, please follow these steps:
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Contact Us: Send us an email at contact@purebold-beauty.com to let us know that you would like to initiate a return. Please include your order number and the reason for the return.
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Return Authorization: We will provide you with a return shipping label and instructions on how and where to send your package.
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Packaging: Please ensure that the item(s) you are returning are in their original packaging and in the same condition as when you received them.
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Shipping: Once you receive the return shipping label and instructions, please follow the provided guidelines to return your package.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and make it right by offering a replacement or a refund.
Exchanges
If you wish to exchange an item, the fastest way to ensure you get the product you want is to return the item you have and make a separate purchase for the new item.
Refunds
After we receive and inspect your return, we will notify you about the approval status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Contact Us
If you have any further questions or need assistance with the return process, please do not hesitate to contact our customer support team at contact@purebold-beauty.com. We are here to help and ensure your satisfaction.
Stay Informed
For the latest information regarding returns, please refer to our Return Policy page on our website.
Your Satisfaction Matters
Your satisfaction is our priority. We are committed to providing you with high-quality products and exceptional service. If you have any concerns or issues with your purchase, please don’t hesitate to reach out, and we will work with you to find a solution.
